Case Study: TNT Storage achieves 3,100+ webchat leads and a 23x increase in monthly reviews with Podium

TNT Storage Unboxes Success with Webchat and Reviews

TNT Storage struggled to get customers to leave reviews and to capture leads because the review process was inconvenient and third‑party platforms didn’t give them control. After trying several approaches and rejecting Trustpilot, TNT Storage partnered with Podium, adopting Podium’s Reviews tool and two‑way Webchat (integrated with their CRM) to make review requests and customer conversations fast and easy.

Podium’s platform auto‑texts review invites shortly after rentals and provides Webchat for real‑time lead capture, enabling TNT Storage to own responses and resolve issues quickly. The results: reviews grew from 475 to 2,504 across 55 locations, a 23x increase in average monthly reviews, and 3,102 Webchat leads in 12 months — delivering over 3,000 new leads and measurable lift in inbound business thanks to Podium.

TNT Storage

Spencer Tuohy

Director of Business Development