Case Study: Tim Dahle Nissan achieves 315 new reviews and a review-driven sales culture with Podium

Tim Dahle Nissan - Customer Case Study

Tim Dahle Nissan was struggling with sporadic, manual review collection and time-consuming monitoring across Google, Facebook and other sites. eCommerce director Mark Winters chose Podium, the online review management platform, to replace ad-hoc processes with a more user-friendly, text-based review invitation and feedback system.

Podium’s quick implementation, staff training, text invitations, leaderboard and Private Feedback features made reviews routine and actionable. In just over one month Tim Dahle Nissan collected 315 new reviews across its three Utah locations, achieved a 20% increase in reviews, a 57% invitation click-through rate and an average 4.1-star rating — results Podium helped deliver while turning negative feedback into private resolutions and embedding a review-centric culture.

Tim Dahle Nissan

Mark Winters

E-Comerce Director