Case Study: Loyalty Pawn achieves 241x more reviews and 36% higher star rating with Podium

This pawn shop traded in an old brand for 241x more customer engagement

Sacramento-based Loyalty Pawn, a recently rebranded pawn shop spun off from Capital City Loan, needed to build stronger customer outreach and trust to jumpstart a loyal client base. They partnered with Podium, implementing products such as Reviews and Webchat to improve communication and engagement with potential and existing customers.

Podium’s Reviews and Webchat enabled Loyalty Pawn to reach customers via text and website chat, making skeptical visitors more comfortable before visiting the store. The results were dramatic: a 241x increase in average monthly reviews, a 36% rise in average star rating, and 2,036 total reviews, driven largely by Podium’s Webchat convenience and ongoing review solicitation.

Loyalty Pawn

Javier Becerra

Manager