Case Study: Jerome’s Furniture achieves more customer reviews and a motivated sales team with Podium

The secret to a highly motivated sales team at Jerome’s Furniture

Jerome’s Furniture, a 16-location Southern California retailer, was growing but needed more positive online reviews and easier ways for customers to communicate with sales and service teams. They turned to Podium for its review-management and text-messaging capabilities to make it simple for customers to leave feedback and to allow staff — who aren’t always at computers — to communicate quickly by SMS.

Podium deployed its review invitations and Messaging Platform so Jerome’s could send review requests, handle delivery and service questions by text, and view engagement reports. As a result, Jerome’s saw more positive reviews (often mentioning specific employees), higher customer engagement with texts versus email, faster responses to delivery issues, increased business driven by reviews, and a noticeable boost in sales-team motivation — outcomes Jerome’s attributes directly to Podium.

Jerome’s Furniture

Jeff MacGurn

Vice President of Digital