Case Study: Toyota of Orlando achieves 10,000 reviews and a 4.7-star rating with Podium

The road to 10,000 reviews at Toyota of Orlando

Toyota of Orlando, a busy car dealership that wanted to strengthen its online reputation as much of the car-buying journey moves online, faced the challenge of making it simple for in-person customers to leave digital feedback. To address this, Toyota of Orlando deployed Podium’s review and customer engagement tools to streamline the review-collection process and prompt customers to share their experiences.

Using Podium, Toyota of Orlando achieved measurable growth — surpassing 10,000 Google reviews, earning a 4.7‑star rating and driving a 5× increase in average monthly reviews. Podium’s ease of use also encouraged customers to name salespeople by name, boosting staff visibility, attracting new customers and creating a virtuous cycle of loyalty and repeat business.

Toyota of Orlando

Kris King

Director of Digital Marketing