Case Study: Choctaw Family Medicine & Aesthetics achieves reduced COVID-19 exposure and improved patient communication with Podium

Text is the new waiting room at Choctaw Family Medicine

Choctaw Family Medicine turned to Podium during the COVID-19 pandemic to address the challenge of keeping patients informed and safe while adapting rapidly changing policies. Facing the need to limit in-office exposure and maintain continuity of care, Choctaw used Podium’s text messaging/text-based tools to communicate COVID-19–related guidance and appointment changes.

Podium implemented a messaging solution that let Choctaw ask patients to reschedule or wait in their cars until appointment times, reducing patient-to-patient interactions and potential viral exposure. By using Podium’s text platform, Choctaw improved real-time communication, kept staff and patients safer, and minimized in-office contact to help contain the spread of the virus.

Choctaw Family Medicine & Aesthetics