Case Study: Budget Heating, Cooling & Plumbing achieves 11x more monthly reviews and higher star ratings with Podium

Speaking the customer’s language with Budget Heating, Cooling, and Plumbing

Budget Heating, Cooling & Plumbing, a full-service HVAC company in the St. Louis area, struggled to collect customer feedback and manage its online reputation despite trying business cards, website prompts, and various tools. Marketing director Tyler Kroeker engaged Podium’s review and messaging solution after learning it offered direct API access to Google and a much simpler, faster way for customers to leave feedback.

Podium implemented its messaging and review platform, streamlining review requests via text and Google integration; the result was an 11x increase in average monthly reviews, a 4% increase in average star rating, and 1561 total reviews. Podium’s solution also became part of daily operations, improving customer engagement, search visibility, and saving time and cost for the Budget Heating, Cooling & Plumbing team.

Budget Heating, Cooling & Plumbing

Tyler Kroeker

Marketing Director