Case Study: Shannon Fine Jewelry achieves a 5-star rating and 327 new reviews with Podium

Shannon Fine Jewelry sets their reputation in stone

Shannon Fine Jewelry, a nearly four-decade-old jeweler, struggled to convert its loyal, word-of-mouth customer base into a stronger online review presence—a critical factor in the jewelry industry where trust matters. To boost reviews without incentivizing customers, Shannon Fine Jewelry turned to Podium and its review-collection tools to make asking for feedback simple and natural.

Podium provided a quick, turnkey solution: setup with Podium Customer Success in under two hours and the Podium mobile app on store iPads to send text-like review invites and reminders. As a result, Shannon Fine Jewelry raised its overall rating from 4.6 to 5.0, collected 327 new reviews, and saw increases in both traffic and sales, delivering a strong return on investment for Podium’s service.

Shannon Fine Jewelry

Christen Cawley

Marketing Director