Podium
131 Case Studies
Case Study: Rotman's Furniture achieves dramatic review growth, time savings, and revenue gains with Podium
A Podium Case Study
Rotman’s Furniture makes up for lost time with text messaging
Rotman’s Furniture faced a challenge turning satisfied in-store experiences into online reviews: despite many happy customers, the store struggled to collect quality reviews and David Rotman’s manual outreach — which did help recover reputation and drive a 20% revenue increase — was extremely time consuming. Seeking automation, Rotman’s adopted Podium, using Podium’s text-based review invitations and Podium Messenger to streamline customer outreach and review management.
Podium enabled Rotman’s to text customers review invitations and manage conversations quickly via Podium Messenger, cutting manual email work and boosting response rates. The results were dramatic: review volume jumped from about five reviews a month to roughly five a day, faster responses to upset customers, easier monitoring and follow-up, and more resolved complaints (including turning one-star reviews into five-star outcomes), while saving significant staff time. Podium delivered both higher review volume and improved customer communication.
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Rotmans
David Rotman
Rotmans