Case Study: Roof Life of Oregon achieves faster scheduling, better reviews, and more website traffic with Podium

Roof Life of Oregon Saves Time and Builds a Better Customer Experience with Texting

Roof Life of Oregon, a residential roofing company in Oregon, needed a better way to connect with customers, improve its online reputation, and reduce the time spent scheduling jobs by phone. Before Podium, the team struggled to respond after hours, stand out in search, and handle scheduling calls that consumed one employee’s full-time workload.

Podium implemented texting and Webchat so Roof Life of Oregon could book appointments, communicate with customers, and request reviews more efficiently. The results included saving 40 hours per week, eliminating the need to replace a scheduling employee, raising its Google and Facebook rating from 3.8 to 4.7, and increasing website traffic by 23% while generating 1,544 leads from Webchat.

Roof Life of Oregon

Melissa Hill

Digital Marketing Manager