Case Study: Revere Health achieves a 39.5% increase in reviews and improved online visibility with Podium

Revere Health - Customer Case Study

Revere Health, formerly Central Utah Clinic, needed to protect and consolidate its online reputation during a 2015 rebrand after finding listings and patient reviews were poorly organized and collected ad hoc. The organization selected Podium’s online review management platform to automate review solicitation and give staff an easy-to-use dashboard for requesting feedback across its 15 locations.

Podium was piloted in one clinic and rolled out quickly systemwide, with front-desk text invitations and an intuitive interface that required minimal training. The Podium implementation helped Revere Health grow to 583 total reviews (a 39.5% increase), achieve a 52% invitation click-through rate and a 4.4 average star rating; one new rural physician went from 0 to 45 reviews in the first month. Podium also improved SEO and web visibility, reduced the impact of negative reviews, and continues to work with Revere Health on new features and integrations.

Revere Health

Justin Ellingford

Marketing Director