Case Study: International Diamond Center achieves a 200-300% increase in customer engagement with Podium Webchat

Putting customer experience on display at International Diamond Center

International Diamond Center, a regional jeweler with eight stores across Florida and Georgia, struggled to keep pace with online customer engagement despite a strong in-store experience. Seeking a mobile-friendly, text-first solution, they turned to Podium and selected Podium’s Webchat to better capture and respond to website inquiries.

Podium’s turnkey Webchat was simple to implement and supported by ongoing vendor assistance, immediately driving customer contact (12–15 inquiries on day one). Since deployment, International Diamond Center has seen measurable gains with 336 average webchat leads per month, 1,346 total conversations, a 31-minute average first response time, and an estimated 200–300% increase in engagement from the 35,000–40,000 monthly site visitors — with many web chats converting into in-store visits.

International Diamond Center

Brian Stamey

Managing Principal and Family Owner