Case Study: Pro Auto Care achieves 18% lead conversion and 700 Webchat leads with Podium

Pro Auto Care hits a bump in the road before driving 18% lead conversion

Pro Auto Care, led by Al Oramas, was struggling as customer behavior shifted from print to smartphones: expensive, hard-to-track print ads and a sudden loss of Yelp reviews left the shop searching for a better way to capture feedback and leads. After briefly switching to a CRM upgrade that weakened chat and texting, Pro Auto Care returned to Podium, using Podium’s messaging, Webchat and review-management tools to reconnect with customers.

Podium’s solution restored reliable chat and texting and made it easy to request reviews and capture website leads. The results: more than 500 new reviews, an average Google rating increase from 4.3 to 4.7, 700 new Webchat leads and an 18% lead conversion rate—demonstrating that Podium significantly improved Pro Auto Care’s customer engagement and measurable business outcomes.

Pro Auto Care

Al Oramas

Pro Auto Care