Case Study: Portland Window Coverings achieves faster, more efficient text-based sales with Podium

Portland Window Coverings sells treatments via text from start to finish

Portland Window Coverings, a window treatments retailer, was growing quickly but struggled to build enough online reviews, capture web leads, and accept payments in a way that felt easy and secure for customers. The team needed a better customer communication and payment system, and turned to Podium, including Podium Webchat and text-based tools, to support the business.

Podium helped Portland Window Coverings collect review requests by text, add webchat to capture more inbound leads, and switch to contactless text-to-pay and card payments. As a result, the company nearly doubled monthly reviews, maintained a 5.0-star rating with over 100 reviews, increased web interactions by 583%, and now processes 90% of transactions through Podium with about $60,000 in fee savings and 93% of transactions completed in under five minutes.

Portland Window Coverings

Joel Masters

Portland Window Coverings