Case Study: VASA Fitness achieves 131X more monthly reviews and raises rating from 2.9 to 4.0 with Podium

Maxing Out Member Satisfaction at Vasa Fitness

VASA Fitness, a full-service gym and spa with 25+ locations, faced a reputation problem after a string of bad reviews and needed a scalable way to manage and grow customer feedback across locations. VASA turned to Podium and its review-management platform to capture, centralize, and respond to reviews rather than try to handle feedback manually.

Podium implemented a centralized review management and feedback-solicitation solution that made it fast and convenient to manage reviews across all locations. The results were dramatic: a roughly 131x increase in average monthly reviews, total reviews jumping to about 15,300, and the average rating rising from 2.9 to 4.0 (≈38% increase), improving customer satisfaction and reducing churn.

VASA Fitness

Julia Price

Social Media Specialist