Case Study: Makin’ Mattresses achieves a 10X increase in monthly reviews and 266 webchat leads with Podium

Makin’ Mattresses turns in-person feedback into online reviews

Makin’ Mattresses, a retail mattress seller, was getting rave in-person feedback but suffering from poor online perception and low review counts. They turned to Podium to capture those positive interactions using Podium’s review solicitation and messaging tools, including its Webchat and text-based review prompts.

Podium implemented its review management and Webchat/texting solution, flipping the store’s online reputation—Google star ratings rose dramatically and monthly reviews increased 10x. Podium’s Webchat also delivered 266 leads per month with a 14% lead conversion, helping Makin’ Mattresses turn in-person praise into measurable online results.

Makin’ Mattresses

Kate Simpson

Marketing Manager