Case Study: Lux Bond & Green achieves $4.2M in payments collected via text with Podium

Lux Bond & Green goes from horse & buggy to collecting $4.2M via text

Lux Bond & Green, a family-owned jeweler with five locations, needed to adapt its luxury customer experience as shopping shifted online during COVID-19. The company faced challenges with limited online reviews, declining website traffic, slow response times, managing communications across locations, and an outdated payment process. It turned to Podium to help modernize its digital presence and maintain the high-touch service customers expected.

Using Podium’s text-based tools, including Podium Webchat and Podium Payments, Lux Bond & Green collected reviews, routed webchat inquiries more efficiently, improved response times, and streamlined payments. With Podium, the company generated 1,687 webchat leads, collected 1,328 reviews, increased its star rating from 4.2 to 4.9, and processed $4.2M through Podium Payments, helping drive faster service and more conversions.

Lux Bond & Green

Andrea Mascaro

Marketing & Advertising Director