Case Study: King’s Jewelry & Loan achieves seamless customer communication and text-based payments with Podium

King’s Jewelry & Loan trades in-person communication for texting

King’s Jewelry & Loan, a top pawn shop, needed a way to stay operational during COVID-19 while face-to-face interactions were limited. The business wanted to keep serving customers safely, maintain communication, and support loans and trades without relying on in-person visits, so it turned to Podium.

Using Podium, King’s Jewelry & Loan shifted much of its communication online with text-based payments, customer updates, and curbside trade coordination. According to the case study, the change made transactions easy for customers and helped the shop stay open and continue serving the community, while keeping staff and customers safer during social distancing.

King’s Jewelry & Loan

Sam Shocket

Owner