Case Study: Into Blinds achieves 400 leads in 3 months and a 4.5★ review rating with Podium

Into Blinds - Customer Case Study

Into Blinds, a family-owned Australian blinds and window furnishings business, was growing rapidly (about 40% year-over-year) but losing close customer contact as traffic and negative online reviews increased. Their legacy third-party live chat was costly and failed to provide an authentic local connection, so Into Blinds sought a better, real-time way to engage website visitors and manage reviews with Podium, adopting Podium Webchat and review tools.

Using Podium Webchat and Podium’s review-management features, Into Blinds began messaging visitors in real time, turning negative reviews into positive outcomes, and incentivizing staff with a leaderboard for review requests. The results were measurable: nearly 400 leads in three months (100+ webchat leads per month), a 4.5 average review rating, and a 45% click rate on review invites—outcomes the team attributes directly to Podium.

Into Blinds

David Simmons

Digital Marketing Manager