Case Study: Valley Immediate Care achieves 45x more reviews and 28% higher star ratings with Podium

How Valley Immediate Care’s Reputation Got a Clean Bill of Health

Valley Immediate Care, an urgent care provider in Southern Oregon that grew from a single clinic to four urgent care centers and an occupational health center, was struggling with poor online ratings (hovering 2.1–3.0 stars) despite rapid growth. After an unsuccessful try with another reputation firm, Valley Immediate Care implemented Podium and its Interaction Management™ tools to improve patient communication—particularly two-way text—and address its reputation at scale.

Using Podium, Valley Immediate Care centralized messaging and review collection, leading to dramatic improvements: one clinic jumped from 2.7 to 4.4 stars, others rose from 2.1 to 4.0, 3.0 to 4.1, and 2.7 to 4.1; the program drove a 45X increase in average monthly reviews, a 28% increase in average star rating, and 935 total reviews, while Podium-powered replies via Google My Business also increased conversions directly from listings.

Valley Immediate Care

Brent Kell

Chief Executive Officer