Case Study: Tire Outlet doubles quote volume and streamlines customer communication with Podium

How Tire Outlet communicates trust throughout the Sunshine State

Tire Outlet, a regional tire retailer expanding across Northeast Florida, needed to modernize customer communications while keeping its personal, local service. Frustrated with inefficient tools like Zendesk that caused site visitors to leave if chats weren’t answered immediately, Tire Outlet turned to Podium and adopted Podium’s Messaging Platform to simplify and centralize customer interactions.

Podium’s solution rolled out quickly and consolidated chat, social messages and reviews into a single system, letting Tire Outlet respond reliably and send quotes and photos in-chat. Since implementing Podium, Tire Outlet averages 78 webchat leads per month, 253 total webchat conversations, a 45-minute average first response time, and reports that daily quotes sent via the messaging app have doubled—almost tripled—demonstrating clear gains in engagement and sales.

Tire Outlet

Jenn Nicole

Marketing Coordinator