Case Study: Affordable Dentures & Implants achieves 40X more monthly Google reviews and a 1.0-point rating lift with Podium

How This Dental Company is Implanting a Better Review Process

Affordable Dentures & Implants, a network of 240 denture and implant practices, faced a deteriorating online reputation in 2017—only the small share of unhappy patients were leaving reviews—just as a new investor was assessing the business. To modernize patient communications and capture more feedback, they partnered with Podium and began using Podium’s text-messaging tools to solicit reviews and collect NPS data.

By deploying Podium’s one-to-one texting and review prompts (both automated and manual in-office invites), Affordable Dentures & Implants raised average Google ratings from 3.4 to 4.4 in the first year, achieved a 40× increase in monthly Google reviews, grew total reviews to 49K+, expanded NPS data points from 5,000 to 60,000, and realized an overall ~30% lift in average star ratings. Podium’s solution delivered sustained, measurable reputation and digital-channel growth, with manual in-office invites converting ~15% versus 3–4% for automated texts.

Affordable Dentures & Implants

Stewart Stearns

Director of Digital Marketing