Case Study: Sherman’s achieves a 4.8-star Google rating and 40% more reviews with Podium

How sherman’s received 726 new reviews in three months

Sherman’s, a family‑owned furniture, mattress, appliance, and electronics retailer with three central Illinois locations, was getting strong internal customer satisfaction scores but those positive experiences weren’t showing up in online reviews. Customers found leaving reviews too time‑consuming or required logging in, so Sherman’s turned to Podium and its review‑generation platform—especially Podium’s text‑message review invitations—to simplify the process.

Podium was quickly deployed (including onboarding about 50 delivery and service techs) and Sherman’s tied review collection to employee incentives, using Podium’s Leaderboard and Attribution to track results. The impact was measurable: Google ratings rose from the low‑4s to a steady 4.8 across locations, reviews increased by 40% with 726 new reviews in roughly three months, and Sherman’s reports improved employee morale, lower turnover, and a stronger competitive online presence thanks to Podium.

Sherman’s

David Weiss

Marketing Manager