Case Study: Trane Technologies achieves measurable dealer revenue growth with Podium

How partnering with Podium has helped earn Trane millions

Trane Technologies, one of the nation’s largest heating and cooling manufacturers, wanted to make its dealer “elite” program more valuable and measurable. Over time, the company found that its existing benefits were hard for dealers to quantify, so it turned to Podium to help improve the digital customer experience and strengthen dealer performance.

Podium provided software tools for messaging, website engagement, online reviews, and touch-free payments, and many Trane dealers chose Podium over other options. The results were strong: dealers using Podium generated 8% more revenue for Trane, increased online reviews by 402%, converted 77 website visits per month into phone calls, and achieved 15% conversion of web chat conversations to actual sales.

Trane Technologies

Katherine Shin

President of Customer Experience