Case Study: On Call Event Rentals achieves faster customer communication and 45x more monthly reviews with Podium

How On Call Event Rentals delivers more than just tables and chairs

On Call Event Rentals, a Southern California event rental company, needed a better way to manage growing customer and team communication across texts, calls, and emails. As they handled more celebrations, the lack of a scalable communication system was making it hard to keep customers happy and coworkers aligned, so they turned to Podium’s Messenger Platform and Reviews.

Podium implemented Webchat and the Messenger Platform to centralize customer interactions, and the whole team quickly adopted it. The results included a 45x increase in average monthly reviews, a 6.7% increase in average star rating, and more than 200 total reviews, while response times dropped from 20 minutes on the phone to 20 seconds.

On Call Event Rentals

Cedric Volk

On Call Event Rentals