Case Study: Liberty Bicycles achieves faster customer communication and more reviews with Podium

How Liberty Bicycles uses texting to keep up with demand and delight customers

Liberty Bicycles, an independent bike shop in Asheville, North Carolina, needed a better way to handle high call volumes, answer customer questions quickly, and avoid relying on personal cell phones. The shop turned to Podium and its texting tools to make communication easier for customers and less disruptive for staff.

Podium helped Liberty Bicycles add texting, Webchat, and text-based payment requests so the team could respond faster, take deposits remotely, and improve the customer experience. The results included more than 900 webchat leads, $34,000 collected via text, 126 new reviews, a jump from 4.8 to 12.6 reviews per month, a 4.9-star Google rating, and a 106% increase in web traffic.

Liberty Bicycles

Sam White

General Manager