Case Study: Hot Spring Spas and Pools achieves contactless curbside pickup and virtual sales success with Podium

How Hot Springs Spas and Pools started curbside pickup with Podium messaging

Hot Spring Spas and Pools needed a safe, contactless way to keep selling during the coronavirus crisis while meeting customer expectations for convenience. The customer turned to Podium messaging to support virtual sales, curbside pickup, and easier communication with shoppers who preferred texting over in-person visits.

Using Podium, Hot Spring Spas and Pools added webchat, texting across customer touchpoints, and the Payments tool for contactless deposits and down payments. The result was a smoother curbside pickup process and the ability to sell hot tubs virtually, helping the business hit its monthly sales goal by April 16 and have one of its busiest months of the year.

Hot Spring Spas and Pools

Melissa Hutzenbuehler

Co-Owner