Podium
131 Case Studies
Case Study: Gold Coast Plumbing achieves explosive Google review growth and increased webchat leads with Podium
A Podium Case Study
How Gold Coast Plumbing turned a pipe dream into reality
Gold Coast Plumbing, led by Dane Beazley, wanted to stop “doing fine” and become the community’s premier plumbing company but struggled to get enough jobs and social proof. To solve this they turned to Podium, deploying Podium Reviews to automate review requests and Podium Webchat to capture and manage customer texts and appointments.
Using Podium, Gold Coast Plumbing grew its Google reviews from about 50 to roughly 400 in two years (163 in the last 12 months), saw Webchat drive a large share of leads (53% of inbound leads) with a 16% Webchat lead conversion, and reported a ~20% increase in inbound leads thanks to fewer missed calls—results that helped them position as a premium provider and charge higher rates. Podium’s Reviews and Webchat made asking for reviews and engaging customers fast and scalable, delivering clear gains in reputation, leads and revenue.
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Gold Coast Plumbing
Dane Beazley
Gold Coast Plumbing