Case Study: Elsy Discount Tire achieves higher online reviews and daily new customers with Podium

How Elsy Tire Pros scrapped old school communication tools

Elsy Discount Tire Pros faced a challenge turning satisfied customers into online reviewers and relied on old‑school outreach. By adopting Podium’s messaging and review‑invite platform, Elsy established an easy, consistent way to request feedback and communicate by text, solving a gap in their customer engagement and review strategy.

Using Podium’s texting and review tools, Elsy Discount Tire Pros automated invites, simplified feedback collection, and began texting customers for questions and repair follow‑up. The result: reviews grew from 31 to 131 and the Google rating rose from 4.6 to 4.7 (May 2017 → Nov 2018), the team became more motivated and accountable, and Podium’s platform helped drive daily new customers and operational efficiency.

Elsy Discount Tire

Gomez

Elsy Discount Tire