Case Study: Allstate Pest Control achieves faster customer communication, more leads and higher reviews with Podium

How Allstate Pest Control delights customers and technicians

Allstate Pest Control, an Adelaide-based business led by CEO Vasili Tsoutouras, was struggling with time-poor customers, frequent phone tag, and a clunky one-way messaging system that couldn’t attach files or let customers reply. Looking for a faster, two-way customer interaction, Vasili discovered Podium and chose their messaging and Webchat platform to streamline communication.

Podium implemented real-time messaging, Webchat, and a shared team inbox so technicians can send personalized updates and conversations can be routed without falling through the cracks. Since adopting Podium, Allstate Pest Control sees roughly 120 reviews per month, a 91% increase in monthly website visits, and 80+ Webchat leads per month, while response speed, technician engagement, and overall customer satisfaction have all improved.

Allstate Pest Control

Vasili Tsoutouras

CEO