Case Study: Heart and Paw reduces in-person interactions with Podium

Heart + Paw uses Podium to reduce in-person interactions

Heart and Paw, a wellness-oriented veterinary center offering grooming and daycare, needed a safer way to serve pet families during the pandemic. To reduce in-person interactions while keeping customers informed, they turned to Podium and its messaging tools, including Webchat, to support curbside pickup and answer questions about their “no touch policy.”

Podium helped Heart and Paw stay connected with pet parents through quick picture and video updates, phone consultations, and post-visit texting. The result was more than 7,000 monthly message interactions, improved customer confidence, and a smoother, safer experience for families and staff alike.

Heart and Paw

George Melilo

Heart and Paw