Case Study: Inspire Dental Group achieves 10X increase in monthly webchat leads and improved conversion with Podium Webchat

Giving patients at Inspire Dental Group something to smile about

Inspire Dental Group, a three-location dental practice in Western New York, struggled to capture patient inquiries after earlier webchat attempts failed. Lacking a convenient channel and the staff resources to manage incoming messages, IDG turned off live chat and missed important customer conversations before partnering with Podium to reintroduce an online engagement option.

Podium implemented its Webchat solution so Inspire Dental Group could respond to website messages and follow up via text; a team of about 15 staff now routes conversations as part of their daily routine. The change delivered measurable impact — a 10x increase in average monthly leads, about 66 webchat leads per month and a 13% conversion rate — and reduced phone time while helping IDG serve more patients more efficiently with Podium.

Inspire Dental Group

Lisa Blair

Chief Operating Officer