Case Study: Gallery Furniture achieves exponential review growth and top organic search visibility with Podium

Gallery Furniture conquers their fear of building a fanbase through reviews

Gallery Furniture, a three-location Texas furniture retailer founded by Jim McIngvale (Mattress Mack), struggled with a weak digital presence and a missed opportunity to convert satisfied customers into online reviews. To address this, Gallery Furniture adopted Podium’s customer feedback and review-invitation platform to ramp up digital marketing and build reviews into the customer journey.

Podium was implemented via a mix of manual review invitations and an automated Salesforce integration, and Gallery even tied review generation into sales compensation—driving an exponential increase in reviews. As a result, Podium helped Gallery Furniture boost organic search rankings, increase web traffic and inbound calls, and reduce paid search spend, allowing the retailer to show up at the top of local searches for furniture in Houston.

Gallery Furniture

Daniel Marchione

Project Manager/Systems Administrator