Case Study: Woodstock Furniture & Mattress Outlet achieves a streamlined customer journey with Podium

From first text to final sale, Woodstock Furniture streamlines the entire customer journey with Podium

Woodstock Furniture & Mattress Outlet, a Georgia-based “Hometown Furniture Superstore” with eight locations, needed a simpler way to manage reviews, customer communication, and payments as it grew beyond local word-of-mouth. The company had trouble getting review requests out, its old website lacked a working checkout cart, and it wanted a faster, more modern way to connect with shoppers by text.

Using Podium, Woodstock Furniture & Mattress Outlet implemented Reviews, Webchat, Payments, and Campaigns to streamline the full customer journey. Podium helped them collect 3,258 opted-in subscribers in under three months, send 8,000 campaign messages with a 5% average click rate, and generate revenue from its first SMS campaign in under 30 minutes. The team also saved time and money by taking payments via text, while Podium improved customer experience across nearly every department.

Woodstock Furniture & Mattress Outlet

Jared Taylor

Digital Marketing Manager