Case Study: RepairAll achieves improved reputation and increased sales with Podium Messenger

Fixing the crack in RepairAll’s reputation

RepairAll, a California mobile phone repair chain that grew from a couple locations in 2017 to 14 stores, faced challenges with inconsistent customer communication and poor local search rankings that hurt review volume and visibility. To address this, RepairAll turned to Podium and its messaging and review tools — specifically Podium Messenger and Podium Reviews — to make customer outreach and review collection routine and convenient.

Podium implemented Messenger and Reviews across RepairAll’s locations, enabling 25% of customers to receive in‑store text review invites and 75% to receive them the next day, while giving managers and the owner centralized visibility into conversations. As a result, RepairAll got more Google reviews in one month than in the previous year, jumped from roughly 20th to 8th in local search, increased sales by about 5% on ~$5M annual revenue, and saved at least $3,000 per month in marketing — outcomes driven by Podium’s tools and simpler team adoption.

RepairAll

Joseph Howeth

President