Case Study: CT Braces achieves 12x more monthly reviews and a 4.9-star rating with Podium

CT Braces - Customer Case Study

CT Braces, led by Dr. Desai — one of Connecticut’s top orthodontists — faced a gap between excellent clinical results and online visibility: satisfied patients weren’t consistently leaving reviews, so referrals were being lost. To address this, CT Braces implemented Podium’s messaging and review-collection platform to capture patient feedback more reliably.

Podium automated post-appointment text invitations and integrated across all offices, turning review collection into an almost passive process; within one month CT Braces received 124 reviews, achieved a 12x increase in average monthly reviews, amassed 1.5K total reviews and holds a 4.9‑star average, helping the practice outrank other Bridgeport orthodontists in Google Search. Podium’s system also gave Dr. Desai timely feedback to act on any negative reviews.

CT Braces

Desai

Owner