Case Study: Coast Appliances boosts webchat leads and stays connected with customers with Podium

Coast Wholesale Appliances stays connected with their customers through Podium

Coast Wholesale Appliances, a 17-location retailer with 232 employees and 40 years in business, needed a way to stay connected to customers as COVID-19 and social distancing reduced in-person traffic. To convert walk-in interest into online conversations, Coast Wholesale Appliances adopted Podium’s Webchat to capture and manage incoming digital leads quickly.

Using Podium’s Webchat, Coast Wholesale Appliances was able to respond faster to inbound inquiries, maintain its high level of customer service, and steadily increase sales leads while many competitors closed their doors. Podium’s solution produced an uptick in webchat leads and improved customer engagement and trust across Coast’s locations.

Coast Appliances

Scott Wong

Marketing Manager