Case Study: Zerorez achieves rapid review growth and faster customer responses with Podium

Cleaning up the customer journey at Zerorez

Zerorez, a growing U.S. carpet-cleaning franchise, needed to differentiate on customer service and capture more online reviews to win new customers. To solve that, Zerorez turned to Podium, adopting Podium’s review-request automation, Podium Messenger for customer texting, and its Sentiment Analysis and competitive insights to better understand feedback.

Podium built a direct POS integration so review invites go out automatically when a job is completed, and Zerorez deployed Messenger to speed issue resolution. The result was a substantial increase in reviews, faster response times at locations using Messenger, and higher Net Promoter Scores; Zerorez also uses Podium’s sentiment and competitive analysis to improve operations and SEO, helping sustain growth.

Zerorez

Chris Carson

Head of Marketing