Case Study: Cascade Collision boosts Google search appearances with Podium

Cascade Collision’s road to 59% more Google search appearances

Cascade Collision, an auto repair business, faced significant communication challenges that impacted customer responsiveness and its online reputation. Their team's mobile nature led to inefficient phone tag, and their method of soliciting reviews was ineffective. Seeking to improve, Director of Business Development Haley Sanderson looked to text messaging but needed a streamlined solution, initially investigating Podium for its review management capabilities.

Podium provided a centralized platform for text communication and review generation. The solution filtered messages to the appropriate staff across multiple locations, eliminating phone tag and streamlining internal coordination. This allowed the team to efficiently request reviews via text. As a result, Cascade Collision achieved a 4.8-star average rating, collects 40 monthly Google reviews, and has increased its Google search appearances by 59%.

Cascade Collision

Haley Sanderson

Business Development Director