Case Study: Mercedes‑Benz of Buckhead achieves a top-rated online reputation — 4.9x more reviews and instant customer feedback — with Podium

Building a Reputation that Lives up to the Luxury at Mercedes Benz of Buckhead

Mercedes‑Benz of Buckhead struggled with a weak online reputation—ratings in the high twos/low threes—and needed to become the top‑rated luxury dealer in the Atlanta market. The dealership replaced an ineffective home‑grown system with Podium (including Podium Feedback) to drive more reviews and faster customer insights.

Podium’s review and feedback tools helped Mercedes‑Benz of Buckhead dramatically boost its reputation: 4.9x more monthly reviews, a 7% increase in star rating (to about 4.3), and roughly 2.3K total reviews, while Podium Feedback delivers near‑instant customer input so the team can resolve issues quickly and improve satisfaction and sales.

Mercedes-Benz of Buckhead

Jeff Garris

Director of Business Development