Bruce Titus Automotive Group - Customer Case Study

Bruce Titus Automotive Group, a four dealership auto group based in the Puget Sound, needed a way to collect online reviews on a more consistent basis. Their dealerships weren’t getting bad reviews, but they wanted to find a way to collect more. In order to accomplish this, they implemented an online review management platform that utilizes text messaging as the primary delivery channel for the invitations. Since rolling out this new solution, Bruce Titus Automotive Group has improved its overall star rating from 4.0 to 4.5 and collected more than 2,500 new reviews.