Case Study: Australian Diamond Company achieves 21x more monthly reviews and a 14% higher star rating with Podium

Australian Diamond Company polishes their online presence like a master jeweller

Australian Diamond Company, a Melbourne-based jeweller, needed a reliable way to turn strong in-store feedback into a visible online reputation. They partnered with Podium and adopted Podium’s Interaction Management™ platform to close the gap between collecting customer praise and maximizing online reviews via real-time messaging and text review invitations.

Podium implemented real-time messaging and seamless text review invites, driving a 21x increase in average monthly reviews, a 14% lift in average star rating, and a total of 541 reviews — moving ADC from under one review per month to roughly one every other day. Podium’s solution also increased web-driven inquiries and boosted staff morale as salespeople received direct customer recognition.

Australian Diamond Company

George Bakoulas

General Manager