Case Study: Austin’s Couch Potatoes achieves 148% weekend sales growth and safer, faster customer engagement with Podium

Austin’s Couch Potatoes settles into a new way of doing business

Austin’s Couch Potatoes, a three-location furniture and mattress retailer with about 40 employees, faced sharply reduced foot traffic and shifting customer behavior due to COVID-19. To maintain service and keep customers engaged, the store adopted Podium, specifically using Podium Webchat and Messenger to offer online and text-based interactions.

Podium’s Webchat and Messenger let Austin’s Couch Potatoes respond faster, provide safe, convenient communication, and restore customer confidence; as a measurable impact, the store saw sales rise 148% over the same weekend last year and reported sustained recent sales increases thanks to Podium.

Austin's Couch Potatoes

Brian Morgan

Owner