Case Study: Austin's Couch Potatoes achieves 600+ new reviews and dominates local search with Podium

Austin’s Couch Potatoes’ laid back approach to customer communication

Austin’s Couch Potatoes, a local retail store, struggled to drive customer reviews despite email campaigns and extra staff calling customers. They chose Podium and its Messaging Platform because it made it easy to connect with customers and invite reviews through their preferred channel—text messaging.

Podium implemented its Messaging Platform to send review invites and enable two‑way texting so staff can quickly answer questions and handle issues without phone trees or lengthy forms. As a result, Austin’s Couch Potatoes collected more than 600 new reviews on Google and Facebook, dramatically improving local search visibility and customer response times—outcomes the team credits directly to Podium.

Austin's Couch Potatoes

Brian Morgan

Owner