Case Study: Havoline Xpress & Tire Pros achieves a 4.8‑star rating and 1,100+ new reviews with Podium

Adapting to new technology at Havoline Xpress & Tire Pros

Havoline Xpress & Tire Pros, owned by Doug Levene and operating 12 shops in Alabama, needed to attract younger customers who increasingly rely on Google and other public review sites. Their previous email-based feedback tool produced private responses but failed to build a public online reputation, so Levene turned to Podium and its text-message review invitation platform to drive visible reviews.

Podium provided quick rollout, staff training and instant text invitations that made it easy for customers to leave public reviews; Levene also added a manager incentive to boost participation. In just over five months they collected more than 1,100 reviews and achieved a 4.8‑star rating across review platforms (Google reviews rose dramatically), a measurable lift in online credibility and repeat business thanks to Podium.

Havoline Xpress & Tire Pros

Doug Levene

Owner