Case Study: Neal's Furniture achieves 13x more monthly reviews and faster customer conversations with Podium

A third-generation furniture retailer turns customers into family one text at a time

Neal’s Furniture, a third-generation furniture and appliance retailer in Okmulgee, Oklahoma, struggled to get customers to leave reviews and preferred a less intrusive way to follow up after sales. To address this, they turned to Podium’s messaging and review tools to engage customers via text and prompt more feedback.

Using Podium’s texting and review features, Neal’s Furniture quickly improved customer conversations, sped internal responses, and made follow-up less intrusive. The results included a 13x increase in average monthly reviews, a 2% lift in average star rating, and 512 total reviews, helping Neal’s Furniture control the conversation and differentiate on customer experience.

Neal's Furniture

John Neal

Neal's Furniture