Case Study: Granger Medical Clinic achieves 84× more reviews and a 31% boost in star ratings with Podium

A holistic approach to patient engagement at Granger Medical

Granger Medical Clinic, a rapidly growing healthcare group that expanded from four locations and 72 doctors to 25 locations and about 172 doctors, faced inconsistent online reputation and struggled to collect patient reviews across listings. To address this, Granger Medical Clinic piloted Podium’s review and patient engagement platform at four clinics to improve review capture and patient outreach.

Podium was then rolled out systemwide alongside a new engagement program that routes negative reviews to patient specialists and ensures responses to positive feedback. The Podium implementation helped Granger Medical Clinic capture the voice of more patients and drove dramatic results — including an 84× increase in average monthly reviews, a 31% increase in average star rating, a jump from under 3 to 4.5 stars in pilot locations, and thousands of total reviews (13,391 reported).

Granger Medical Clinic

Sandra Jones

Director of Marketing