Case Study: James+James Furniture drives 29% of monthly sales and 15% higher customer spend with Podium Webchat

A custom approach to customer engagement with James+James Furniture

James+James Furniture, an Arkansas-based maker of customizable furniture, struggled with stagnant online engagement—its old chat tool was unengaging and poorly suited to the 80% of customers on mobile. The company discovered Podium and its text-first, mobile-friendly tools (including Webchat and text-based review requests) as a potential solution.

Podium implemented Webchat and messaging features, and within the first full month James+James saw strong results: 133 average Webchat leads per month, about 27% of buyers had used Podium during their purchase journey, Webchat-generated leads accounted for 29% of monthly sales, and Webchat leads converted at 15% with users spending on average 15% more than non-users—demonstrating Podium’s immediate ROI and a more personal customer experience.

James+James Furniture

James Smith

Founder