Case Study: ZO Skin Centre Dallas achieves faster response times and more leads with Podium AI

ZO Skin Centre Dallas converts more leads with AI coverage that responds in under 2 minutes

ZO Skin Centre Dallas, a premier med spa specializing in skin health and beauty treatments, needed a better way to manage new lead inquiries and patient communication. Before using Podium, response times were inconsistent, the front desk was overwhelmed by in-person and digital questions, and after-hours leads were often missed.

With Podium’s AI Employee, Avery, ZO Skin Centre automated routine inquiries and captured leads outside business hours. The results were strong: Avery now handles 28% of all messages, active conversations rose 40% from 704 to 1,118, new leads reached 118 in one month, and median response time dropped from 7 minutes to under 2 minutes, helping the team convert more business and work more efficiently.

ZO Skin Centre

Victoria Murillo

Patient Care Coordinator