Case Study: Premier Heating and Air achieves 3x conversion and faster bookings with Podium

Premier Heating’s AI Employee “Larry” Delivers Exceptional Customer Service and 3x Conversion

Premier Heating and Air used Podium to improve customer communication and streamline operations, but during peak seasons the team still struggled to respond to every inbound inquiry fast enough. Even with human reps replying in four to five minutes, they were losing leads before they could be converted, especially when call and text volume surged.

Podium’s AI Employee, “Larry,” solved that problem by responding in under 30 seconds, handling conversations end-to-end, and automatically booking appointments into ServiceTitan 24/7. As a result, Premier Heating and Air more than doubled lead-handling capacity, significantly increased bookings and revenue, and improved efficiency without adding staff.

Premier Heating and Air

Reed Borton

Owner/President